How to start a BPO Business in 4 Simple Steps

Starting your business can be a rollercoaster of effort, work, and excitement. You will have to get your business registered, file for permits, get the licenses like GST Registration, Shop & Establishment License, OSP, etc. But with the right advice and information, you can enjoy this ride smoothly. So, if you want to learn how to start a BPO business, we got you.

To begin with, first, let us discuss what is start a BPO business and what are the services they provide.

 

What is a BPO?

 

Nowadays, all industries prefer to outsource non-core activities like human-resource, data processing, supply chain management, and logistics instead of in-house generation. As a result, it led to an absolute growth of the BPO industry.

 

BPO (Business process outsourcing) is a venture where a company sells its non-core activity to third-party vendors.

 

For example, many companies like Amazon, Microsoft, and Google outsource their customer service support and data entry to small BPO businesses in India.

 

Above all, outsourcing processes let companies focus on their main operational activities. Therefore, they can use their resources in projects that matter the most for the company.

 

Services offered by BPO business in India

 

• Customer Service Support
• Tech-support service
• Tele-marketing
• IT help desk 
• Insurance process
• Data entry 
• Processing Data
• Conversion of Data
• Bookkeeping 
• Accounting
• Form processing
• Online survey

  

Documents Required to start a BPO Business

 

International 

 

• DD of Rs 1000/- in the name of “Pay & Accounts Officer (HQ), DoT” toward the handling fees.
• Location of the Indian office and international office where the IPLC end
• The IPLC bandwidth
• Number of posts in the Call center
• MOA (Memorandum of Association) and AOA (Article of Association)
• Office layout with gear details.
• Foreign client details (if the business does not have any foreign client yet, then give it before the start of the activities)

 

Domestic 

 

• DD of Rs 1000/- in the name of “Pay & Accounts Officer (HQ), DoT” toward the handling fees.
• Location of places joined with rented lines and where incoming PSTN lines end.
• The leased lines bandwidth.
• The number of posts in the office.
• MOA and AOA 
• Office layout with machine information.
• Clients’ information (if the company do not have any client, then give it before the start of the service)

 

4 Simple Steps to start a BPO Business

 

Step 1: Make a Business Plan

 

Firstly, determine the type of BPO business and make a business plan. It is crucial because you cannot figure out what to do without knowing what services you will provide. 

 

Further, here is a complete list of things you need to make an effective business plan:

• Business Name (Use the business name generator tool for unique name)
• Business Summary
• Managerial Outline
• Goods and Services
• Mission Statement
• Vision Statement
• Job Roles and Responsibilities-Chief Executive Office, HR and Administrative Manager, Business Development Manager, Systems Manager, Accountant, Frontline Responders, Marketing Executives, Maintenance Department, Security Guard, Cleaner
• SWOT Analysis
• Market review
• Sales and marketing tactics
• Sources of Income
• Sales Estimate
• Publicity and Advertising Plan
• Pricing Strategy
• Startup Expenses
• Growth and Development plan

 

Step 2: Register your Business

 

Register your BPO business and do all the paperwork. Especially get all the licenses and permits required.

 

These are the legal certificates that you need for a BPO in India:

• Private Limited Company Registration Certificate
• VAT Registration
• GST Registration
• OSP License (Other Service Provider) 
• Shop Establishment Licenses
• DSC (Digital Signature Certificate)
• DIN (Direction Identification Number)
• Form INC 7, DIR 12, INC 22
• Business Proposal
• Job Contract
• Insurance 
• Terms and Conditions
• Privacy Policy 
• Memorandum of Association 
• Article of Association

 

Step 3: Get the Equipment

 

Get all the necessary equipment and resources required for the smooth functioning of a BPO. For example - servers, phones, computers, power backup, furniture, lighting, building, employees, management, internet service provider services are the main things you need to check before starting.

 

Also, you will need some tools like performance tracker, time tracker, attendance tracker, etc., to keep your employees in check.

 

Step 4: Spread the news

 

Market your business to attract potential clients. To clarify, use the right and available platforms to advertise your business. Also, make sure you are advertising on the source having the most crowd of your target audience.

 

Tips for advertisement

 

• Firstly, introduce your BPO by delivering promotional letters with your brochure to all business firms in the foreign and Indian market society.
• Secondly, register your firm on yellow pages.
• Thirdly, go to workshops and business exhibitions.
• After that, create diverse offers for separate categories of clients.
• Above all, use the internet for advertising your business.

 

Conclusion 

 

To sum up, starting your own BPO business is not as hard as it sounds. In fact, all you need is to analyze the industry, make a strong business plan, get all the necessary documents and invest in the right tools. 

 

Once you have done all this, it will take no time for you to grow constantly. Now that you have all the information you need on how to start a BPO business, you are ready to go and launch your startup.